ORDER RELATED QUERIES
We have come up with a wide range of
eye catchy must-halves for all occasions including Kurtis, Sarees, Kurti Sets,
Shrugs, Hand painted Stoles, Dresses, Tops, Pants & Palazzos.
Each product includes a detailed size chart to help you find the perfect fit. If you need further assistance, our customer support team will be happy to help.
Yes. Our hand-painted stoles are individually handcrafted by skilled artisans, making each piece unique. Slight variations in design are a natural part of handmade craftsmanship.
We strive to display colours as accurately as possible. However, slight variations may occur due to different screen settings and lighting conditions.
Orders can be cancelled within 24 hours of placing the order.
You can reach us through our Contact Us page, email, or WhatsApp. Our support team is always happy to assist you.
Yes! We regularly introduce exclusive
offers, festive discounts, and seasonal sales. Subscribe to our newsletter or
follow us on social media to stay updated.
PAYMENT RELATED QUERIES
We accept major credit and debit cards, UPI, net banking, digital wallets, and other secure online payment methods. COD is not
available.
Yes. We use secure payment gateways and
industry-standard encryption to keep your personal and payment information
protected.
Please note, there are additional currency rate charges levied by your bank on your credit/debit card in case you are making the payment in INR or any other foreign currency apart from your originated currency. These charges are non-refundable.
SHIPPING & DELIVERY RELATED QUERIES
Orders are usually processed within 1–2 business days and delivered within 5–7 business days, depending on your location.
Please note Delivery may take longer under following conditions:
1. Due to severe weather conditions in
the transportation path.
2. Due to political disruptions.
3. Other unforeseen circumstances.
If any aforesaid conditions are encountered, we will intimate you via SMS or email.
Yes, we deliver to most locations across India.
Once your order is shipped, you'll receive a tracking link via email or SMS so you can monitor your shipment.
Colorauction promises to dispatch orders on time, however the same can be delayed in unforeseen conditions by our courier partners, if such delay happens you will
be intimated via email soon with an updated nearby delivery date.
Greetings!! Colorauction provides free shipping for all prepaid orders all over India irrespective of the number of products you order and the amount of order placed.
Pick-up Charges are free within India.
Yes, we ship our products worldwide.
RETURN & EXCHANGE POLICY RELATED QUERIES
Returns and exchanges are accepted according to our Return & Exchange Policy. Please ensure the item is unused, unwashed, and returned with its original tags and packaging.
Please contact our customer support within 24 hours of delivery with your order number and clear photographs. We'll resolve the issue as quickly as possible.
If you wish to return or exchange your product, simply contact our customer support team within the eligible return or exchange period after receiving your order. The item must be unused, unwashed, in its original condition, and with all tags and packaging intact.
International Orders are Non-Refundable and Non-Exchangeable. Exceptions will only be made in case of a verified Manufacturing Defect. To raise a claim, customers must email clear photographs of the defective product to our registered Email Address/WhatsApp Business Number within 24 hours of receiving the order. Claims received after 24 hours will not be considered.