Refund policy

Return Eligibility

  • Return Period: You can return items within 3 days of delivery.
  • Non-Returnable Items: Padded blouses, Hand embroidered Sarees, Brocade Kurti Sets, Customized Products.
  • Specific Return Terms: Refer to the product page for specific return terms for other items.
  • Product Condition: Products must be in original condition and include all labels & tags intact.
  • Non-Refundable Charges: Convenience Fee is non-refundable.
  • Return Conditions: Returns are accepted for items that are damaged, defective, or significantly different from the online description.
  • Approval: All returns are subject to approval.

How to Return a Product?

  • Return Process for Logged In Customer: Go to the order page and follow the return process to return your product.
  • Online Request: You can put the return request online without needing to call or email.

Shipping and Return Charges

  • Shipping Charges: Shipping is free within India.
  • Return Charges: No fees are applicable for returns within India.
  • Exchange Charges: No fees are applicable for exchanges within India.

Refund Process

  • Return Request: Once you raise the return request, we will arrange pickup for the product.
  • If the pickup is unsuccessful due to customer unavailability or an incorrect address, an additional pickup attempt may be chargeable or the return request may be cancelled.
  • In locations where reverse pickup is unavailable, customers will be required to self-ship the product to the address provided by our support team. Courier Charges will be reimbursed by our team.
  • Quality Check: Quality check is done by Colorauction QC team.
  • Refund Initiation: Upon successful pickup & QC approval, we will initiate your refund.
  • Refund Timeline: Refunds will be processed via Bank Transfer and it may take up to 7 working days once the item is received.
  • Each item is eligible for Return only once.
  • International orders are non-refundable and non-exchangeable, except in cases of a manufacturing defect. Clear photos of the defect must be emailed to our registered email ID within 24 hours of delivery for review.

Cancellation

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order by emailing us at info@colorauction.com mentioning your order number and reason for cancellation.

WhatsApp: +91 8595268857 | +91 8383912746

Please note: Products purchased during sale, clearance, or promotional offers are not eligible for size exchange, unless received with a manufacturing defect.

REQUEST SIZE EXCHANGE


We offer a one-time size exchange for eligible orders, subject to product availability.

  • A size exchange request must be raised within 3 Days of receiving the order.
  • The product must be unused, unwashed, unworn, and returned with all original tags and packaging intact.
  • Size exchanges are subject to stock availability.
  • Reverse pickup will be arranged where service is available. If reverse pickup is unavailable, the customer will need to ship the product to us. In such a scenario, our team will reimburse Courier Charges.
  • Once the returned product passes our quality check, the requested size will be dispatched.
  • Products purchased during sale, clearance, or promotional offers are not eligible for size exchange, unless received with a manufacturing defect.

This policy ensures a smooth exchange process while maintaining product quality standards.

Need Help?

For any queries, feel free to reach out at:

Email: info@colorauction.com
WhatsApp: +91 8595268857 | +91 8383912746